By Karen Robes Meeks
The ports of Seattle and Tacoma recently earned top marks for their customer service in Logistics Management’s 2019 Quest for Quality awards.
More than 4,500 readers of the trade publication rated North American ports on ease of doing business, value, ocean carrier network, intermodal network, and equipment and operations.
The Northwest Seaport Alliance was one of only four West Coast ports to earn at least 5 percent of the category vote – minimum criteria to be eligible for the win. It garnered the highest score in three of the five categories to claim the overall title.
“We are honored for the recognition. From day one of the NWSA partnership, we have been focused on helping customers find solutions,” said Tong Zhu, NWSA chief commercial officer and chief strategy officer. “Despite uncertainty within our industry, we continue to look for new opportunities that enhance operational performance and customer experience through our gateway.”
Since 2015, the alliance has earned Quest for Quality honors annually.
Tuesday, August 20, 2019
