Tuesday, August 21, 2018

APL Guaranteed Delivery Makes First Call

By Karen Robes Meeks

The inaugural APL’s “time-guaranteed” cargo delivery service, Eagle Express X, arrived at the Port of Los Angeles last week.

According to the port, the new weekly service from China to Los Angeles allows for faster transit option, running 11 days from Shanghai and 12 days from Ningbo with attractive origin cutoffs and 100 percent guaranteed space and equipment.

Upon arrival in Los Angeles, containers under this service are loaded onto a reserved smart chassis and sent to a dedicated yard for availability the same day. No appointments are needed to access exclusive EXX gates.

“We’re excited to celebrate the first arrival of APL’s new Eagle Express X service to the Port of Los Angeles,” said Port Executive Director Gene Seroka. “Given our port’s commitment to customer service, superior infrastructure and a labor force that can adeptly handle a speed-to-market premium service, the Eagle Express X is yet another way that we are responding to the evolving needs of our cargo customers.”

APL will also have “White Glove Customer Service” teams in Asia and Nashville for its North America customers.

“APL is always looking for ways to provide differentiated services for our customers,” said Ed Aldridge, president of APL, North America. “The Eagle Express X is our new initiative, which provides our valuable customers with a cost-efficient air freight alternative for its urgent cargo and a first-class service for its ocean shipments from origin to destination. The customer support for this new expedited service has been both exceptional and exciting.”